The concern or lack thereof concern for “Cause and effect” is ultimately what can make or break a dealer.
Wikipedia says the definition of cause and effect is: The relationship between an action and the result of that action in regards to how it affects you or others.
Many businesses have unique challenges but the lack of concern for the overall business outside of the immediate department of a dealership is typically an issue that can cause dealers hundreds of thousands of dollars each year. It is not uncommon for dealers to be completely departmentalized and even have severe friction between the business units. If this sounds familiar, you might want to continue reading.
The most overlooked low hanging fruit at any dealer is something that typically doesn’t cost a dime. Many dealership employees focus on the problem in front of them and seldom pay attention to the root cause or how their solution to that problem will affect others. Consistency and process will make you more money than any fancy new computer or piece of shop equipment will ever do.